Payment & Refund

Payments for Royalpier Atelier services are collected according to the quote confirmed before work begins on royalpier.shop.

• Details here apply to payment work only — ask at the counter if your job spans more than one track at Royalpier Atelier (this site).
• Accepted methods are confirmed by email from shop@this site and may include card or local transfer depending on Germany norms.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact shop@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Hamburg unless otherwise stated.

Our tea shop desk explains payment before tools leave the shelf and favour fewer parallel jobs during busy weeks. City regulars know the door note is current Desk near Beim Schlump 100.

Returning visitors can skip the full tea shop intake when notes are on file using honest lead times rather than same-day promises when the bench is full. Door updates for royalpier post before opening when hours shift.